Dear Valued Customer,
Congratulations to your perfect choice of comfort and style! We also welcome you to join the family of other satisfied owners of Lotus sleep items around the world. You have purchased a mattress that is an excellent example of the style, art, and innovation. Regular upgrade of the components is just a way of life at Lotus mattress. We would like to thank you for your trust and an opportunity given to us to pursue our passion of enhancing your sleep, well-being, and lifestyle. At Lotus, the purchase of your new Lotus mattress means a valued investment for years to come. We always believe in fulfilling our dream by delivering a sound product supported with unparalleled after sales service.
We would like to express our genuine care for good health of you and your loved ones by committing our energy to bring you the best of perfect sleep, where dreams never end.
LOTUS BEDDING GROUP
The Prorated Limited Warranty
This Limited Warranty covers the following specific manufacturing faults under conditions of normal wear.
The Need to E-Register
To obtain the benefits of this Limited Warranty, please E-Register within 30 days of mattress delivery at www.lotusmattress.com.
Original Purchaser Only
This Limited Warranty is only for the benefit of the original purchaser (“the purchaser”) of the product.
During the Prorated Limited Warranty (excluding transportation charge) . For the first 1 year upon the date of delivery, Lotus will at its option, repair or replace a Lotus mattress due to manufacturing defects, at no charge.
After the first 1 year upon the date of delivery, any replacement or repair of Lotus mattress will be calculated based on the number of years you have used your current mattress.
If the mattress is replaced during the period of repair or replacement cost after no charge period, the prorated replacement cost customer pays will be product’s retail price divided by total limited warranty period times number of years used.
For example, if the replaced mattress has 12 years of warranty at the retail price of $2,000 and is replaced during the third year, the replacement charge for the product in year three would be ($2,000/12)X3 =$500.
Lotus reserves the right to refuse service when the product is found on inspection to be in an insanitary condition or when product failure is due to causes other than defective workmanship or materials.
If customer pays the replacement cost required in connection with a claim made during the prorated coverage period, the existing warranty will continue to cover the replacement mattress for the balance of the years in the limited warranty period.
All transportation charges will be met by the purchaser during the Prorated Limited Warranty period.
Please ask the authorized dealer in your country.
Availability of Identical Mattress/Materials
If identical mattress/materials are not available at the time of repair or replacement, Lotus reserves the right to substitute materials of equal quality.
Mattress Internal Components
- Coils or wires that are loose or broken.
- Coils or wires that protrude or tear through any fabric.
- Latex layers that are defective.
The Prorated Limited Warranty Does Not Cover
- Mattress fabric (including stains, soils or burns).
- Normal body indentations (less than 30mm).
- Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or folding the sleep set.
- Bedding sold “As is” / Bed height / Comfort Preference / Sheet fit.
- Damage due to abuse.
- Structural damage from using an improper bed frame.
- When the Latex in the mattress is torn or cut.
- Size of the individual mattress may vary by up to 20mm due to the handmade nature of the product.
For Your Safety
Don’t smoke in bed. Don’t ever place this product near open flames or exposed it to fire. This mattress is not flameproof or fireproof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases.